Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Before returning any items please email email@example.com with the nature of your return request.
To be eligible for a return, your item must be unused and in the same condition that you received it.
The following items are non-refundable:
- Any and All Axes
- Sale or Clearance Items
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
We only replace items if they are defective or damaged from the manufacturer only. This does not apply to axes that have been used or items that have been worn. If you need to exchange it, it will be for the same item.
To return your product, you should mail your product to: 654 Cedar Ave, Burlington, Ontario, L7T 2R5
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We cannot guarantee that we will receive your returned item, if you are sending multiple or expensive items please consider purchasing shipping that includes tracking.